Strategi Komunikasi Komisi Informasi dalam Penyelesaian Sengketa Informasi pada Pelayanan Publik Diskominfo Sumatera Selatan

Abstract

This study aims to examine the communication strategies implemented by the Komisi Informasi Provinsi Sumatera Selatan in handling public information disputes related to public services at the Dinas Komunikasi dan Informatika Sumatera Selatan. The research employs a qualitative approach using a case study method. Data were collected through in-depth interviews, observations, and documentation involving information commissioners, Diskominfo officials, and members of the public as information requesters. The findings reveal that the communication strategies include persuasive approaches, information transparency, dialogic mediation, and the optimization of digital media to broaden public access to information. These strategies contribute to building mutual understanding between public bodies and the community, thereby reducing conflicts and expediting dispute resolution processes. However, several challenges remain, including low levels of public information literacy, suboptimal inter-agency coordination, and limited institutional resources. This study emphasizes that participatory, transparent, and adaptive communication is a key factor in achieving accountable public information dispute resolution. The findings are expected to serve as recommendations for public institutions to improve the quality of information services while strengthening public trust in open governance practices.