Pengaruh Kepemimpinan Dan Komunikasi Terhadap Kepuasan Kerja Karyawan Dengan Motivasi Kerja Sebagai Variabel Intervening Pada Koperasi Jasa New Mitra Karya Medan

Abstract

This research aims to identify and analyze the influence of leadership and communication on employee job satisfaction with work motivation as an intervening variable at the New Mitra Karya Service Cooperative in Medan. The background of this research originates from the importance of job satisfaction as a determining factor for individual performance in organizations, especially in the context of service cooperatives that prioritize service and collaboration. High job satisfaction fosters loyalty, productivity, and a positive work spirit, thus creating a healthy work environment that is oriented towards the organization's goals. Leadership is the ability of a leader to influence, guide, and direct their subordinates to achieve common goals. The leadership style implemented by the cooperative leaders plays an important role in building trust and motivation among employees. A visionary, communicative, fair, and supportive leader will enhance the sense of security and emotional involvement of employees in their work. On the other hand, communication within the organization is a process of exchanging information that involves various parties in order to create understanding and coordination. Effective communication, both vertical and horizontal, can reduce conflicts, enhance task clarity, and create a sense of togetherness among employees and leaders. Work motivation is positioned as an intervening variable in this study because it serves as a link between the influence of leadership and communication on job satisfaction. Work motivation reflects the internal and external drives that affect the intensity, direction, and persistence of employees' work behavior. High work motivation will encourage employees to work harder, be more responsible, and feel satisfied with their achievements. Therefore, work motivation is believed to strengthen the relationship between leadership style and communication patterns with job satisfaction levels. This research uses a quantitative approach with a survey method. Data collection was conducted through the distribution of closed questionnaires using a five-point Likert scale. The research instrument has been tested for validity and reliability before being used for data collection. The data analysis technique used is path analysis with the help of SmartPLS software to observe the direct and indirect relationships between the research variables.