PENGARUH STRES KERJA DAN BEBAN KERJA TERHADAP KINERJA KARYAWAN BURGER KING AREA SEMARANG DENGAN WORK LIFE-BALANCE SEBAGAI VARIABEL INTERVENING
DOI:
https://doi.org/10.31004/joecy.v6i1.7013Keywords:
Beban Kerja, Kinerja Karyawan, Stres Kerja, Work-Life BalanceAbstract
Industri makanan cepat saji seperti Burger King Semarang menghadapi tekanan operasional tinggi yang memicu stres kerja dan beban kerja, berpotensi menurunkan kinerja karyawan melalui gangguan work-life balance. Penelitian ini bertujuan menganalisis pengaruh stres kerja dan beban kerja terhadap kinerja karyawan dengan work-life balance sebagai variabel intervening. Penelitian kuantitatif explanatory menggunakan SEM-PLS. Populasi 90 karyawan Burger King Semarang dengan sampling jenuh. Instrumen kuesioner Likert 5 poin dianalisis SmartPLS 4.0 meliputi validitas konvergen (AVE>0,50), diskriminan (HTMT<0,90), reliabilitas (CR>0,70), dan bootstrap hipotesis. Hasil menunjukkan stres kerja (β=-0,349, p=0,001 terhadap WLB; β=-0,220, p=0,027 terhadap kinerja) dan beban kerja (β=-0,402, p=0,000 terhadap WLB; β=-0,202, p=0,044 terhadap kinerja) berpengaruh negatif signifikan, sementara WLB positif terhadap kinerja (β=0,433, p=0,002) dengan mediasi parsial (R²=0,65). Kesimpulan merekomendasikan program fleksibilitas shift dan konseling stres bagi manajemen untuk tingkatkan produktivitas.
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