Pengaruh Manajemen Sistem Informasi Terhadap Kinerja Operasional dan Pelayanan Pelabuhan (Studi pada Pelabuhan Parepare)
DOI:
https://doi.org/10.31004/joecy.v6i1.6264Keywords:
Manajemen Sistem Informasi, Kinerja Operasional, Pelayanan PelabuhanAbstract
The development of information technology encourages ports to improve operational effectiveness and service quality through the implementation of information system management. However, Parepare Port still faces obstacles in data integration, limited human resource competency, and some service processes that are still carried out manually. This study aims to analyze the influence of information system management on operational performance and port services. The research method used a quantitative approach with an associative design, involving all 54 permanent employees through a saturated sampling technique. Data were collected through questionnaires and analyzed using simple linear regression after undergoing validity, reliability, and classical assumption tests. The results showed that information system management had a positive and significant effect on operational performance with a regression coefficient of 0.779 (p = 0.000), and a positive and significant effect on port services with a regression coefficient of 0.841 (p = 0.000). These findings indicate that improving information system management can accelerate work processes, improve data accuracy, strengthen inter-unit coordination, and improve service quality to service users. In conclusion, information system management plays an important role in supporting operational efficiency and improving service quality at Parepare Port. Optimizing information systems, improving human resource competencies, and strengthening digital infrastructure are key to driving sustainable port service performance and quality.
References
Agostino, D., Steccolini, I., & Bracci, E. (2021). Accounting and accountability for the digital transformation of public services. Financial Accountability & Management, 38(2), 145–151. https://doi.org/10.1111/faam.12314
Brunila, O.-P., Inkinen, T., & Kunnaala-Hyrkki, V. (2021). Hindrances in port digitalization? Identifying problems in adoption and implementation. European Transport Research Review, 13(1). https://doi.org/10.1186/s12544-021-00523-0
Bani, F. C. D. (2021). Penerapan Teknologi Big Data Pada Pelabuhan Di Indonesia: Suatu Kajian Literatur. Journal of Informatics and Electronics Engineering, 1(2), 36-41.
Damayanti, An’ars, M. G., & Kurniawan, A. (2022). “Sistem InformasiManajemen Berbasis Key Performance Indicator (Kpi) Dalam Mengukur Kinerja Guru.” Jurnal Data Mining Dan Sistem Informasi, 3(1), 8–18.
Dinata, M. C., & Mardalena, T. (2020). SISTEM PENGELOLAAN PELABUHAN RAKYAT LASDAP TEMBILAHAN TERHADAP KEPUASAN PELANGGAN KABUPATEN INDRAGIRI HILIR PROVINSI RIAU. JURNAL MARITIM, 1(2), 87-93.
Durlik, I., Nowak, A., Złoczowska, E., Cembrowska-Lech, D., Krzemińska, A., & Miller, T. (2023). Navigating the Sea of Data: A Comprehensive Review on Data Analysis in Maritime IoT Applications. Applied Sciences, 13(17), 9742. https://doi.org/10.3390/app13179742
De Andres Gonzalez, O., Mustonen, J. M., Koivisto, H., & Keinänen-Toivola, M. M. (2021). Digitalization in Just-In-Time Approach as a Sustainable Solution for Maritime Logistics in the Baltic Sea Region. Sustainability, 13(3), 1173. https://doi.org/10.3390/su13031173
FUADI, A. (2012). Penerapan Sistem Informasi Manajemen Pada PT Pelabuhan Indonesia IV (Persero) Cabang Makassar (Doctoral dissertation, Universitas Hassanuddin).
Faradibah, F., Citta, A. B., & Slamet, S. (2024). ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA BANK BRI KCP BOULEVARD KOTA MAKASSAR. Nobel Management Review, 5(2), 151-162.
Hansen, D. R., & Mowen, M. M. (2018). Cost Management: Accounting and Control (7th ed.). Cengage Learning.
Haryanto, R., & Widyastuti, P. (2019). Pengaruh kualitas sistem dan kualitas informasi terhadap kepuasan pengguna dengan persepsi manfaat sebagai variabel intervening (Studi pada penerapan VMS di PT Pelabuhan Indonesia II Cabang Tanjung Priok). Jurnal Ilmu Manajemen dan Bisnis, 10(2), 45–56.
Hu, C., Li, Y., & Zheng, X. (2022). Data assets, information uses, and operational efficiency. Applied Economics, 54(60), 6887–6900. https://doi.org/10.1080/00036846.2022.2084021
Jin, J., & Mi, W. (2018). An AIMMS-based decision-making model for optimizing the intelligent stowage of export containers in a single bay. Discrete and Continuous Dynamical Systems - S, 12(4 & 5), 1101–1115. https://doi.org/10.3934/dcdss.2019076
Lappi, T. M., Aaltonen, K., & Kujala, J. (2019). Project governance and portfolio management in government digitalization. Transforming Government: People, Process and Policy, 13(2), 159–196. https://doi.org/10.1108/tg-11-2018-0068
Laudon, K. C., & Laudon, J. P. (2020). Management Information Systems: Managing the Digital Firm (16th ed.). Pearson Education.
Malisan, J., & Tresnawati, W. (2019). Implementasi Inaportnet dalam Pelayanan Terpadu Satu Pintu di Pelabuhan Tanjung Perak Surabaya. Warta Penelitian Perhubungan, 31(2), 67-74.
Nazir, M. (2014). Metode Penelitian. Jakarta: Ghalia Indonesia.Paulauskas, V., Filina-Dawidowicz, L., & Paulauskas, D. (2021). Ports Digitalization Level Evaluation. Sensors (Basel, Switzerland), 21(18), 6134. https://doi.org/10.3390/s21186134
Padilah, H., & Rismilia Putra, A. P. (2020). Teknologi Informatika Dalam Era New Normal Sebagai Sarana Praktis Perusahaan Pelayaran Untuk Jurusan KPN Pada Perguruan Tinggi Vokasi Maritim di Indonesia. Journal of Maritime and Education, Vol. 2 No. 2, hlm. 142–149.
Parasuraman, A. B. L. L., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. 1988, 64(1), 12-40.
Siregar, M. P. (2022). Pengaruh Sistem Informasi Manajemen Dan Pelayanan Publik Terhadap Kinerja Pegawai Penerima Pendapatan Dikantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Aek Kanopan. Journal Economy and Currency Study (JECS), 4(1), 1-13.
Sanderson, M., Allen, P., Garnett, E., & Gill, R. (2017). New Models of Contracting in the Public Sector: A Review of Alliance Contracting, Prime Contracting and Outcome‐based Contracting Literature. Social Policy & Administration, 52(5), 1060–1083. https://doi.org/10.1111/spol.12322
Sarabia-Jacome, D., Esteve, M., Palau, C. E., & Boronat, F. (2020). Seaport Data Space for Improving Logistic Maritime Operations. IEEE Access, 8, 4372–4382. https://doi.org/10.1109/access.2019.2963283
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill Building Approach (7th ed.). Chichester: Wiley.
Siregar, M. P. (2022). “Pengaruh Sistem Informasi Manajemen Dan Pelayanan Publik Terhadap Kinerja Pegawai Penerima Pendapatan Dikantor Sistem Administrasi Manunggal Satu Atap (Samsat) Aek Kanopan.” Journal EconomyAnd Currency Study (Jecs), 4(1), 1–13.
Sanny, A., Hatta, M., & Suhardi, D. (2023). Analisis Kesiapan Pemerintah Daerah Dalam Penerapan Sistem Informasi Pemerintahan Daerah (Sipd) Terhadap Penyusunan Anggaran Di Kota Parepare. Journal AK-99, 3(1), 1-8.
Sopian, D., & Wawat, S. (2019). “Pengaruh Sistem Informasi Akuntansi Dan Sistem Pengendalian Internal Terhadap Kinerja Karyawan.” Jsma (Jurnal Sains Manajemen & Akuntansi), Xi (2), 40–53.
Sitorus, B., Sitorus, T. I. H., & Ricardianto, P. (2016). Evaluasi Manajemen Sistem Informasi dan Teknologi Informasi Pelabuhan. Jurnal Manajemen Transportasi & Logistik (JMTransLog), 3(3), 367-377.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Mashudi Gani, Muhammad Arsyad, Djunaidi Djunaidi, Muhammad Afdal
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
