Optimizing On-Time Delivery Performance through Lean and QCDSM Framework in the Procurement Process of PT Lautan Air Indonesia
DOI:
https://doi.org/10.31004/joecy.v5i2.3441Keywords:
Lean, QCDSM, Supply Chain, Procurement, Delivery PerformanceAbstract
The purpose of this study is to optimize the performance of on-time delivery in the procurement process at PT Lautan Air Indonesia, where delivery delays reach 23% and significantly disrupt the reliability of the supply chain. On-time delivery is an important indicator of operational performance, reflecting the accuracy of planning, vendor collaboration, and supply chain execution. Persistent delays in the procurement process not only increase operational costs but also pose a risk to customer confidence and production continuity.
Materials and methods. This research applies an integrative approach that combines Lean Thinking, Root Cause Analysis (RCA), and QCDSM (Quality, Cost, Delivery, Safety, Morale) framework. Lean Thinking is used to identify wastes such as waiting and delays, RCA to determine the root cause of procurement delays, and QCDSM to evaluate overall improvements. The study was conducted in the Procurement Division (MNT) of PT Lautan Air Indonesia, with data analyzed quantitatively by comparing the percentage of delays before and after corrective actions.
Result. The findings reveal that the root causes of delays are vendors not responding to purchase orders, lack of reminder features in SAP systems, and manual purchase order processing. After implementing corrective measures such as SAP-based monitoring, automated reminders, and automated delivery purchase orders, the delay rate decreased significantly from 23% to 9.99%. The QCDSM evaluation showed improvements in all dimensions: higher data quality, reduced idle costs, improved delivery reliability, reduced operational risk, and improved team morale.
Conclusion. The integration of Lean, RCA, and QCDSM has proven to be an effective and comprehensive approach in reducing procurement delays. The study contributes to both academic and practical fields by filling research gaps in combining Lean and QCDSM for improved procurement performance, while providing a workable model for companies facing similar challenges in their supply chains
References
Batwara, A., Kediya, S., & Kayande, R. A. (2025). An analytical framework for optimizing supply chain operations with lean practices. Supply Chain Analytics, 11(July), 100145. https://doi.org/10.1016/j.sca.2025.100145
Bo, S., & Xiao, M. (2024). Root Cause Attribution of Delivery Risks via Causal Discovery with Reinforcement Learning. Algorithms, 17(11), 1–15. https://doi.org/10.3390/a17110498
Khawka, Z. M. H., Abd Rahman, A., Sidek, S. Bin, Ahmed, S. A. B., Al-Hadeethi, R. H. F., & Al-Dabbagh, T. (2024). Effect of lean supply chain on competitive advantage: a systematic literature review. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2370445
Mahdavisharif, M., Cagliano, A. C., & Rafele, C. (2022). Investigating the Integration of Industry 4.0 and Lean Principles on Supply Chain: A Multi-Perspective Systematic Literature Review. Applied Sciences (Switzerland), 12(2). https://doi.org/10.3390/app12020586
Olivia, S. (2021). OECD Economic Surveys: Indonesia 2021. In Bulletin of Indonesian Economic Studies (Vol. 57, Issue 3, pp. 376–377). https://doi.org/10.1080/00074918.2021.1992831
Pietsch, D., Matthes, M., Wieland, U., Ihlenfeldt, S., & Munkelt, T. (2024). Root Cause Analysis in Industrial Manufacturing: A Scoping Review of Current Research, Challenges and the Promises of AI-Driven Approaches. Journal of Manufacturing and Materials Processing, 8(6). https://doi.org/10.3390/jmmp8060277
Roldán Bravo, M. I., Maqueira-Marin, J. M., & Moyano-Fuentes, J. (2023). Supply chain 4.0 ambidexterity and lean supply chain management: interrelationships and effect on the focal firm’s operational performance. Supply Chain Management, 28(7), 112–128. https://doi.org/10.1108/SCM-05-2023-0274
Songkhwan, S., Meathawiroon, C., & Thunyachairat, A. (2025). The influence of lean manufacturing and green supply chain management on firm performance: The mediating role of supply chain resilience. Production Engineering Archives, 31(1), 41–53. https://doi.org/10.30657/pea.2025.31.4
Worldbank. (2024). Resilient and inclusive urban development (RIUD).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Angga Widyaswara, Abby Yazid Bustommy
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
