Pengaruh Public Trust Terhadap Platform Digital E‑Government dalam Keamanan Data Masyarakat Kelurahan Kalideres (Studi Kasus Pada Aplikasi Jaki Jakarta)

Tiara Rahmawati; Rahma Lia  Amanda; Shifa Rosa  Apriyani

Authors

Tiara Rahmawati Universitas Islam Syekh Yusuf Tangerang
Rahma Lia Amanda Universitas Islam Syekh Yusuf Tangerang
Shifa Rosa Apriyani Universitas Islam Syekh Yusuf Tangerang

Keywords:

Data Security, Public Trust, E-Government, JAKI, Digital Public Service

Abstract

The digital transformation of public services has encouraged governments to develop various e-government platforms to improve the effectiveness, efficiency, and quality of public service delivery. One of these innovations is the Jakarta Kini (JAKI) application developed by the Provincial Government of DKI Jakarta as an integrated public service platform. Despite the convenience it offers, the use of digital government services has also raised public concerns regarding personal data security. Citizens' perceptions of data security have become an essential factor in building public trust in digital government services. This study aims to analyze the effect of data security on public trust among JAKI users in Kalideres Village, West Jakarta. The study employed a mixed methods approach using a Sequential Explanatory Design, beginning with quantitative research followed by qualitative inquiry to strengthen the interpretation of the findings. The quantitative phase involved 101 respondents selected through purposive sampling. Data were analyzed using simple linear regression with SPSS. Subsequently, qualitative data were collected through in-depth interviews with selected informants. The results indicate that data security has a positive and significant effect on public trust. The coefficient of determination (R²) of 0.857 indicates that data security explains 85.7% of the variation in public trust, while the remaining 14.3% is influenced by other factors outside the research model. Furthermore, the t-test confirms that data security significantly affects public trust with a significance value of <0.001. These findings suggest that stronger perceptions of data security contribute to higher levels of public trust in digital government platforms.

References

Abu-Shanab, E. (2022). Factors influencing citizens' adoption of smart government services: The role of trust, privacy, and security. International Journal of Electronic Government Research, 18(4), 1–17.

Abu-Shanab, E. (2022). Smart government implementation and citizens' trust: The role of privacy and data protection. International Journal of Public Administration.

Alenezi, M. (2023). Data privacy, cybersecurity, and public trust in digital government services. Information, 14(9), 485. https://doi.org/10.3390/info14090485

AlHogail, A. (2024). Citizens' trust in digital government: The role of privacy, transparency, and cybersecurity. Sustainability, 16(3), 1184. https://doi.org/10.3390/su16031184

Al-Rahmi, W. M., Yahaya, N., Aldraiweesh, A., Alamri, M. M., Aljarboa, N. A., Alturki, U., & Aljeraiwi, A. A. (2024). Factors affecting citizens' adoption of digital government services: A systematic review. Heliyon, 10(2), e24156. https://doi.org/10.1016/j.heliyon.2024.e24156

Bélanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 17(2), 165–176. https://doi.org/10.1016/j.jsis.2007.12.002

Chatterjee, S., Rana, N. P., Dwivedi, Y. K., & Sharma, A. (2024). Understanding citizen trust and adoption of digital public services: A systematic review. Government Information Quarterly, 41(2), 101965.

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Criado, J. I., & Gil-Garcia, J. R. (2024). Digital government transformation: Trends, challenges, and future directions. Government Information Quarterly, 41(1), 101932.

Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., Galanos, V., Ilavarasan, P. V., Janssen, M., Jones, P., Kar, A. K., Kizgin, H., Kronemann, B., Lal, B., Lucini, B., … Williams, M. D. (2023). So what if ChatGPT wrote it? Multidisciplinary perspectives on opportunities, challenges, and implications of generative conversational AI for research, practice, and policy. International Journal of Information Management, 71, 102642. https://doi.org/10.1016/j.ijinfomgt.2023.102642

Field, A. (2025). Discovering statistics using IBM SPSS Statistics (6th ed.). Sage Publications.

Hadita, A., Agustina, N., & Bella, S. (2025). Kepuasan pengguna aplikasi Pasti Oke melalui kualitas pelayanan e-government di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Garut. Jurnal Algoritma, 22(1), 1002–1012.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2024). Multivariate data analysis (9th ed.). Cengage Learning.

Jan Kooiman. (2003). Governing as governance. SAGE Publications.

Janssen, M., Rana, N. P., Slade, E. L., & Dwivedi, Y. K. (2023). Trust, transparency, and artificial intelligence in digital government: A research agenda. Government Information Quarterly, 40(4), 101889.

Malhotra, N. K., Kim, S. S., & Agarwal, J. (2004). Internet users' information privacy concerns (IUIPC): The construct, the scale, and a causal model. Information Systems Research, 15(4), 336–355. https://doi.org/10.1287/isre.1040.0032

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/amr.1995.9508080335

McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334–359. https://doi.org/10.1287/isre.13.3.334.8

Mensah, I. K. (2020). Citizens' trust, risk, and intention to adopt e-government services: Evidence from developing countries. International Journal of Public Administration.

Mensah, I. K., Zeng, G., & Luo, C. (2020). E-government services adoption: The role of perceived privacy, security, and trust. Telematics and Informatics, 53, 10139.

Organisation for Economic Co-operation and Development. (2005). E-government for better government. OECD Publishing. https://doi.org/10.1787/9789264018341-en

Organisation for Economic Co-operation and Development. (2009). Rethinking e-government services: User-centred approaches. OECD Publishing. https://doi.org/10.1787/9789264059412-e

Organisation for Economic Co-operation and Development. (2022). Building trust to reinforce democracy: Main findings from the 2021 OECD survey on drivers of trust in public institutions. OECD Publishing. https://doi.org/10.1787/b407f99c-en

Organisation for Economic Co-operation and Development. (2024). Digital government. OECD. https://www.oecd.org/en/topics/digital-government.html

Pribadi, U., Iqbal, M., & Restiane, F. (2021). Factors affecting trust in e-government. Journal of Government and Civil Society, 5(2), 263–284. https://doi.org/10.31000/jgcs.v5i2.4848

Rahman, F. (2021). Kerangka hukum perlindungan data pribadi dalam penerapan Sistem Pemerintahan Berbasis Elektronik di Indonesia. Jurnal Legislasi Indonesia, 18(1), 81–102.

Sharma, S. K., Al-Badi, A., Rana, N. P., & Al-Azizi, L. (2021). Digital government adoption: The role of privacy, trust, and perceived security. Transforming Government: People, Process and Policy, 15(4), 603–621.

Sharma, S., Singh, G., & Sharma, R. (2021). Data privacy and citizen trust in digital government services. Government Information Quarterly.

Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan kombinasi (mixed methods). Alfabeta.

Syahroni, F., Ardiansyah, Pribadi, U., Rafi, M., & Amri, P. (2023). Factors affecting trust and use of e-government: The case of Banda Aceh City, Aceh Province. Jurnal Ilmu Pemerintahan: Kajian Ilmu Pemerintahan dan Politik Daerah, 8(2), 72–85. https://doi.org/10.24905/jip.8.2.2023.72-85

Undang-Undang Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi. (2022). Lembaran Negara Republik Indonesia Tahun 2022 Nomor 196.

Venkatesh, V., Thong, J. Y. L., & Xu, X. (2023). Unified theory of acceptance and use of technology: Advances and future directions. Journal of the Association for Information Systems, 24(2), 325–356.

Wenjuan, L. (2021). The role of trust and risk in citizens' e-government services adoption: A perspective of the extended UTAUT model. Sustainability, 13(14), 7671. https://doi.org/10.3390/su13147671

Widiani, Y. N., & Abdullah. (2018). Pengaruh kualitas layanan e-government terhadap kepuasan pengguna aplikasi e-Filing. Jurnal Administrasi Publik.

Wirtz, B. W., Weyerer, J. C., & Geyer, C. (2022). Artificial intelligence and the public sector—Applications and challenges. International Journal of Public Administration.