LIANI, I. .; Z, M. .; LEISTHARI, F. .; ANDRIYANI, T. . Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pengguna Jasa J&T Express Cabang Alamsyah Ratu prawiranegara Palembang. Journal of Innovative and Creativity, [S. l.], v. 5, n. 2, p. 18311–18315, 2025. DOI: 10.31004/joecy.v5i2.2750. Disponível em: https://joecy.org/index.php/joecy/article/view/2750. Acesso em: 16 oct. 2026.