PUTRA, Y. M.; PUTRI, N. E. .; UMAR, G. Upaya Perbaikan Pelayanan Publik Berdasarkan Hasil Survei Kepuasan Masyarakat: Sebuah Tinjauan Literatur. Journal of Innovative and Creativity, [S. l.], v. 5, n. 2, p. 8538–8550, 2025. DOI: 10.31004/joecy.v5i2.1505. Disponível em: https://joecy.org/index.php/joecy/article/view/1505. Acesso em: 17 oct. 2026.