HASAN, G. .; CHANGNARDY, D. .; CINDY, V. . STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KEPUASAN NASABAH DI PT BPR SEJAHTERA BATAM. Journal of Innovative and Creativity (Joecy), [S. l.], v. 6, n. 2, p. 50002–50010, 2026. DOI: 10.31004/joecy.v6i2.14496. Disponível em: https://joecy.org/index.php/joecy/article/view/14496. Acesso em: 13 oct. 2026.