HASAN, G.; EFFENDY, V. gracia .; DERRICKSEN, D. TRANSFORMASI PENGELOLAAN PELANGGAN DI DAPOER ZOIS MELALUI CUSTOMER ACQUISITION, MAKING THE RIGHT OFFER, DAN OPERATIONAL CRM TOOLS . Journal of Innovative and Creativity (Joecy), [S. l.], v. 6, n. 2, p. 50384–50398, 2026. DOI: 10.31004/joecy.v6i2.14455. Disponível em: https://joecy.org/index.php/joecy/article/view/14455. Acesso em: 13 oct. 2026.