BARTOLOMEUS HERAWAN MINTARDJO. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada J&T Ekspress Surakarta. Journal of Innovative and Creativity, [S. l.], v. 5, n. 2, p. 10897–10910, 2025. DOI: 10.31004/joecy.v5i2.1311. Disponível em: https://joecy.org/index.php/joecy/article/view/1311. Acesso em: 16 oct. 2026.